It’s that time of the year again where I go shopping for a new diary. I have found a very particular one that I like (lots of space for each day, small size, and cheap to boot), but it is not always available at the stores I go to, so this year once again I had to order it.
Since I’m in town on Tuesdays anyway, I went to Tokyu Hands to order the diary. I received a phone call on Sunday telling me – in perfect English! – that it had arrived and that I could come and pick it up any time. I made sure to compliment the young lady on the phone on her perfect English and this Tuesday, I went to the store again.
The clerk there looked for his copy of the order sheet and there the mystery of the perfect English phone call otherwise so uncommon in Japan was revealed: A piece of paper attached to the order sheet spelling out exactly what to say on the phone in English! This means that the young lady who did phone me in the weekend just had to read the words, no understanding necessary… Honestly, I don’t mind that at all, I find it rather cute, actually. That’s what customer service means, after all. I love Japan!